Catalog Details

Duration: Approximately 90 minutes

Course Description:

When we think about crisis management it can often feel a little daunting and overwhelming. This course simplifies crisis, incident, and emergency management down to their core components. The aim is to upskill individuals to promote and support the proactive response to an event, ideally it should be taken by all employees in an organization to establish a baseline understanding and create a proactive culture of crisis prevention. This course is a great induction tool. Concepts will be introduced to help trainees in the early identification and escalation of potential crisis situations and understand why this early escalation is so important.

Course Objectives:

• Define crisis, emergency, and incident to identify appropriate levels of response
• Discuss the common themes of a crisis, an emergency, and an incident
• Understand the impacts of a crisis using the PEARL Method
• Identify methods to prevent a crisis
• Explain basic crisis response techniques

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Please note: Depending on your current level of crisis maturity, we would always recommend that you complete Crisis Management 101, before completing the Incident Response 101 course.

Duration: Approximately 2 hours

Course Description:

During times of crisis, our people are required to think, act and feel very differently from day-to-day business, this course is designed primarily for those with a response role in an incident, emergency or crisis situation. We explore the key skills required for an effective response to an incident, emergency, or crisis and introduce the concept of non-technical skills. We explore how we develop, and effectively utilize those skills to enhance our response.

Course Objectives:

• Identify and enhance personal leadership and decision-making styles and explore the most efficient styles given the dynamics of the incident
• Explain situational awareness tools and techniques which allow leaders and teams to “get ahead of the curve” in an incident, gain control and take proactive decisions
• Explore tools and techniques to deliver clear, concise, and accurate briefings to relevant stakeholders to achieve shared situational awareness
• Discuss how to enable timely, sound, and defensible decisions to be made which positively and proactively impact the course of the incident

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Template Description:

Crisis and Emergency Management Plans are the core underpinning of your organization’s preparedness, they set out who should do what, when, where, why and how, promoting collaboration and effective working practices. Writing crisis or emergency plans can be an extremely difficult and complex task. The content of plans underpins our entire response effort and must be clearly understood by everyone. The person given the task of writing plans is often a double hatted role and therefore ‘non expert’, but clearly have excellent knowledge and experience of their respective organization. We want to support you in writing plans that are fit for purpose. The best plans are a handrail in guiding companies while allowing elements of free-thinking and flexibility. Our plan template is simple, easy to follow and is designed to help companies create a plan which meets your needs. This item will provide structure and guidance for the creation of a crisis response plan. It contains a downloadable template and an instructional video, everything you need to create the foundations for an effective crisis management program.

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Description: In today’s unpredictable environment, organizations must be ready to respond to a wide range of disruptions, threats, and incidents. Crisis Kickstart Essentials is designed to help teams understand the core principles of crisis management and incident response, while also providing practical resources to begin planning, training, and evaluating readiness. Whether you're launching a new initiative or strengthening your existing preparedness efforts, this bundle delivers the foundational knowledge, tools, and assessments you need to get started. Are you ready to lay the groundwork for a resilience organization?

Items included in the bundle:

• 1. Crisis Management 101: Principals and Foundations
• 2. Incident Response 101: Principles and Foundations
• 3. Crisis Management Plan Template
• 4. Exercise Toolkit
• 5. Readiness Review Survey

Bundle Cost: $600.00 ($550.00 savings)